FAQ - All your questions about beetch

Yes, we deliver throughout Europe and internationally upon request. Delivery costs and times are automatically calculated during checkout.

Delivery times vary depending on the product. In-stock products are shipped within 48 hours. Custom or customizable products may require 2 to 8 weeks. Each product sheet indicates the estimated delivery time.

Once your order is confirmed, our team will contact you to arrange a delivery by appointment , according to your availability. Each step is meticulously planned to ensure a smooth, punctual, and hassle-free experience.

The products are transported by specialized carriers , trained in handling high-end furniture.

Beetch coordinates the entire process , from logistical preparation to delivery.

Most of our products are delivered assembled or pre-assembled. If assembly is required, instructions are provided. A home assembly service is available in certain areas: contact us to find out more.

Architects, hoteliers, restaurateurs, interior designers... we offer services dedicated to professionals: specific discounts, tailor-made quotes, logistics management, and product sourcing. Contact our sales team via our professional form.

Yes, you have 14 days after receipt to change your mind. Returns are at your expense, unless the product is defective or due to an error on our part. Custom-made products are not eligible for return .

- If you have created an account, you will find the tracking of your order on your account interface in "my orders"

- If you have not created an account, you will receive an email containing the tracking of your order as soon as your order is shipped.

To cancel your order, please contact us as soon as possible by email or phone. Orders cannot be canceled if they have been shipped or are currently being manufactured, for custom-made furniture.

Contact us as soon as possible and send us photos of the damage.
Following this, we will offer you either a replacement or a refund of the order.

Your invoice is available in your customer area , under "My orders" . Once your order has been shipped, you can download the invoice in PDF format directly from your history.

If you placed an order as a guest or cannot find the document, please contact our customer service team , who will quickly send it to you by email.

We offer a high-end selection of outdoor furniture: garden furniture, dining tables, lounge chairs, armchairs, parasols, sun loungers, and decorative accessories. Each piece is selected for its design, quality of manufacture, and weather resistance.

Yes. All our products are designed for outdoor use and are resistant to UV rays, humidity, temperature fluctuations, and corrosion. The materials (aluminum, teak, marine rope, outdoor fabric, etc.) have been carefully selected for their durability and aesthetics.

We work with French, European, and international manufacturers renowned for their craftsmanship and high standards of quality. The exact origin is indicated on each product sheet.

Each product has maintenance instructions on its sheet. We recommend cleaning your furniture regularly with suitable products and protecting it during the winter with a cover or covered storage.

Depending on the products and brands, you can customize your furniture by choosing from a wide selection of colors, materials, and sizes. If you want a finish, material, or size that is not available on our site, we can also make customizations, contact us here .

We use high-quality, state-of-the-art materials such as outdoor leather, marble, Dekton, stainless steel, and high-end fabrics that are resistant to water, UV rays, and humidity.

Each material requires specific care. That's why we include detailed care instructions with every purchase to help you preserve the aesthetics and quality of your furniture over time.

Yes. All our products come with a manufacturer's warranty , the duration of which varies depending on the brand and model. It covers manufacturing defects, hidden defects, and, in some cases, premature wear and tear due to normal outdoor use.

Warranty information is detailed on each product sheet. If you have any questions, our customer service team is available to provide you with any necessary clarification.

At Beetch, we select our collections from manufacturers recognized for their high standards of quality, to ensure you have a reliable and long-lasting investment.

Yes. Beetch offers you the option to pay in 4 interest-free installments via PayPal , subject to eligibility and within the limits authorized by our payment partner . This option is offered to you directly when placing your order, at the payment method selection stage.

To benefit from this service, simply select PayPal, then choose the “Pay in 4 installments” option. Validation is instant, with no additional formalities required.

Payment in 30 or 60 days is possible for existing professional clients, subject to prior validation. This payment facility is granted on a case-by-case basis, only to partners with an order history with Beetch , and upon presentation of guarantees.

A deposit is always required , and the balance is due before shipping. If you would like to benefit from specific conditions, please contact our team via the professional form . Each request is studied individually, depending on the project and the company's profile.

All payments are completely secure. We work with the following payment processors: PayPal, Stripe, Visa, CB, MasterCard, American Express, ApplePay, and GooglePay.

By phone: +33 4 22 91 55 73
(Monday to Friday, 10am to 5pm)
By email: contact@beetch.fr

Yes. Our team will assist you in designing your outdoor spaces. Upon request, we can help you choose the pieces that best suit your style, technical constraints, and desires.

Write content to help your customers better understand your To create a professional account , simply fill out our dedicated form accessible from the “Professional Area” page of our site. We will ask you for some information about your activity (company name, SIRET number, type of project, etc.) in order to validate your request. Once your profile has been verified, our team will activate your account and provide you with your personalized pricing conditions , as well as access to our exclusive services for professionals : tailor-made quotes, project assistance, deferred payments under conditions, specific sourcing… or policies.